Welcome to Personality Matters! Before you begin your journey of self and professional development with us, please take a few moments to read through this document, which contains important information about our services and policies. At the end of this page, you are required to fill up your personal particulars and click the “submit” button to indicate your consent.
Professional Services: Coaching is a confidential process designed to help you explore issues, address concerns, come to a greater understanding of yourself, and learn effective personal and interpersonal coping strategies. It involves a relationship between you and a trained professional who has the competency and willingness to help you journey towards your goals in a safe and non-coercive setting. We believe each person has the potential to live a fulfilling life, and they can be architects of their own transformation.
Confidentiality agreement: The information obtained from you will remain confidential and will not be shared with anyone outside Personality Matters except under the following conditions: (1) At your request; (2) Perceived risks to commit serious harm to yourself or others; (3) Information indicating the abuse of children; and (4) Valuable information during a medical emergency.
Appointments and fees: A standard session takes 50-60 minutes and is charged at SGD180-240 (depending on seniority level of the coach). We appreciate prompt arrival for appointments. Please notify us beforehand if you will be late. A full fee may charged for missed appointments without advanced notice (of at least 24 hours) or valid reasons. If sessions exceed the allotted 60 minutes, charges for any additional time will be pro-rated in 15-minute blocks. The fee level is subject to change if conditions make it necessary. But we will inform you of this in advance.
Payment: You will receive an invoice at the end of each month for all sessions conducted within the particular month. We currently accept payment via PayNow and bank transfer – details will be provided in the invoice.